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Pak international Hospital

KPI's

  1. Patient Wait Time: This will allow us to calculate the average amount of time a patient must wait between entering the hospital and seeing a doctor. This can help with staffing and scheduling and provide insight into patient satisfaction.
  2. Average Number of Patient Rooms in Use At One Time: Will show us how well space at PIH is used to treat patients and helps determine if more or less space is needed in the facility.
  3. Staff-To-Patient Ratio: Indicates the use and capacity of staff resources, which can affect the quality of patient care.
  4. Bed or Room Turnover: Will demonstrate how fast patients are moving in and out of the facility. This affects the efficiency of the facility and should be considered when looking at patient satisfaction. We might want to consider tying this one closely with re-admittance rates to make sure that we are not letting people leave the facility who are not well.
  5. Communication between Primary Care Physician, Proceduralist, & Patient: This will allow us to determine how frequently various parties are in communication with one another, increasing the quality of care for the patient. This will be measured by satisfaction, and sometimes measured by the number of documented communication activities.
KPI

Finance

  1. Average Insurance Claim Processing Time & Cost: Averages the amount of time and money an organization spends processing insurance claims. When low, it indicates that the facility receives payment faster and there is less cost to the patient.
  2. Claims Denial Rate: Will provide insight into the effectiveness of the hospital’s revenue cycle. A low claims denial rate means that the organization has more time to focus on patient care and spends less time on paperwork.
  3. Average Treatment Charge: Will show the average amount that a facility charges a patient for a treatment. It can be broken down by treatment or shown as an average of all treatments or treatment categories.
  4. Permanent Employee Wages: This will record the value of wages (including bonuses) paid to all full-time PIH employees during the reporting period. This is sometimes separated out by administration, and sometimes by direct providers of care.

Communications

  1. Number of Media Mentions: Will keep track of how often we’re mentioned in the media, which could include news outlets as well as social media. We may want to consider tracking positive and negative mentions separately.
  2. Overall Patient Satisfaction: Will calculate satisfaction levels by combining several factors. This can be a great marketing tool for wer organization if it’s high, but a low number could signal a problem with other operations or services.
  3. Percentage of Patients Who Found Paperwork to Be “Clearly Written & Straightforward”: Will Demonstrate whether PIH has ensured that written materials have clear instructions that patients can understand easily and respond to.

Internal

  1. Trainings per Department: Will track the amount of training each department provides or requirements of their staff.
  2. Number of Mistake Events: Will measure the number of mistakes made in the organization, which can be tracked by mistake category. This will indicate the effectiveness of PIH employees and the equipment.
  3. Patient Confidentiality: Will measure the number of times a patient’s confidential medical records were compromised or seen by an unapproved PIH staff member.
  4. Number of Partnerships with Advocacy Groups: Will count the number of relationships established with other organizations. A high number of partnerships will increase the impact of PIH campaigns and policy events.

Public Health

  1. Childhood Immunizations: Will demonstrate the number of children who have received immunizations, which reflects wer contribution to overall community health.
  2. Number of Educational Programs: Will indicate the time and effort put into educating the public. This can be broken down into the type of program as well as the target audience for each program PIH decides to initiate.

Emergency

  1. Patient Wait Times By Process Step: Will show us the amount of time a patient must wait during his/her visit to the emergency area at PIH.
  2. Time between Symptom Onset & Hospitalization: Will gauge the amount of time between when a patient begins experiencing symptoms and when they were hospitalized.
  3. Number of Visitors (Patients) Who Leave without Being Seen: Will indicate the number of people who were unwilling to wait to see a physician. This may help determine if more beds or staff are needed to handle the number of patients coming in.

Care

  1. Medication Errors: Will measure the number of times there is an error in prescribing medication at the facility. This includes when a mistake is made in the medication, patient, or dosage, and it applies to both inpatient and outpatient services.
  2. Patient vs. Staff Ratio: Will demonstrate the number of staff available per patient. May indicate whether the facility is overstaffed or understaffed.
  3. Patient Follow-Up: Will Measure the number of patients who receive follow-up after their visit to the hospital. This could be from a physician, nurse, or other PIH staff member asking about the visit and the patient’s improvements.